privacy policy

At Maple Grove, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect when you visit our website, place an order, create an account, subscribe to our emails, or otherwise interact with us. It also explains how we use, store, and protect that information.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Personal Information We Collect

When you interact with Maple Grove, we may collect information that you provide directly to us. This can include your name, email address, billing and shipping address, telephone number, account information, and information connected with your purchases.

We may also automatically collect certain technical information when you use our website, such as your browser type, device information, pages visited, referring pages, and general information about how you interact with our website.

You may browse parts of our website without creating an account.

How We Use Your Information

We use personal information where reasonably necessary to operate Maple Grove and provide our services. This may include processing and delivering orders, handling returns or customer service requests, communicating with you about your purchases, maintaining your account, improving our website and shopping experience, preventing fraud, and complying with applicable legal requirements.

If you have agreed to receive marketing communications, we may also use your contact information to send you news, promotions, new arrivals, and special offers from Maple Grove. You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

How We Share Your Information

Maple Grove does not sell or exchange your personal information with third parties for their own marketing purposes.

We may share information with trusted service providers where necessary to operate our business. For example, information may be shared with companies that help us process payments, deliver orders, host our website, provide customer support, analyze website performance, or provide other services on our behalf.

These service providers should only receive information necessary to perform their services and are expected to handle that information appropriately.

We may also disclose personal information where required by applicable law, legal process, or government authorities, or where reasonably necessary to protect our rights, customers, or services.

Payment Information

Payments may be processed through third-party payment providers. Sensitive payment information is transmitted using appropriate security measures, such as SSL/TLS encryption where supported.

Maple Grove does not intentionally store complete payment-card details on its own servers when those details are handled directly by our payment providers.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal, tax, or accounting obligations.

When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.

Cookies

Maple Grove may use cookies and similar technologies to help our website function properly and improve your shopping experience.

Cookies are small files stored on your computer, smartphone, or other device. They can help us remember your preferences, maintain your shopping cart, keep you signed in where applicable, understand how visitors use our website, and improve website performance.

Some cookies may remain on your device for a specified period, while session cookies generally disappear after you close your browser.

You can manage or disable cookies through your browser settings. Please be aware that disabling certain cookies may prevent some features of our website from working correctly.

Analytics and Third-Party Cookies

We may use third-party analytics or service providers to better understand how visitors interact with Maple Grove. These providers may use cookies or similar technologies in accordance with their own privacy policies.

Where required by applicable law, non-essential cookies will be used only after the appropriate consent has been obtained.

Third-Party Links

Our website may contain links to websites operated by third parties. Maple Grove does not control these external websites and is not responsible for their content, security practices, or privacy policies.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Third-Party Payment Services

If Maple Grove offers payment services such as Klarna or another buy-now-pay-later provider, information required to use that service may be processed by the relevant provider under its own privacy policy and terms.

Please review the privacy information provided by the applicable payment provider before using its services.

Children's Privacy

Maple Grove's website and services are not intended to knowingly collect personal information from children where parental or guardian consent would be required under applicable law.

If we become aware that personal information has been collected contrary to applicable requirements, we will take reasonable steps to address the situation.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These can include rights to request access to or correction of your information, withdraw consent where processing is based on consent, or request deletion in circumstances where the law provides such a right.

Additional rights may apply depending on your jurisdiction.

To submit a privacy-related request, please contact us at info@maple-grove.com. We may need to verify your identity before completing certain requests.

Your Choices

You can choose not to provide certain information, although doing so may prevent us from providing particular services or completing an order.

You can unsubscribe from promotional emails at any time through the unsubscribe link included in those communications.

Changes to This Privacy Policy

We may revise this Privacy Policy when our services, business practices, or legal requirements change. The latest version will be made available through our website.

Contact Us

If you have questions about this Privacy Policy or how Maple Grove handles personal information, please contact us at:

Maple Grove
Email: info@maple-grove.com