Returns & Refunds Policy
At Maple Grove, we want you to be happy with your purchase. If something isn’t quite right or you would like to return an item, please contact us by email at info@maple-grove.com.
Please contact us before sending anything back. Once your return request has been reviewed, we will provide you with the necessary return instructions.
Returns
You may request a return within 15 days of receiving your order.
To request a return, please email info@maple-grove.com with your order number, the item(s) you would like to return, and the reason for your return.
Please do not send your order back before contacting us. Returns sent without prior approval may not be accepted.
To be eligible for a return, the item must be unused, unworn, and returned in its original condition and packaging.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect due to an error on our part.
Original shipping costs are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning your order, as Maple Grove cannot be responsible for return packages that are lost during transit.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@maple-grove.com as soon as possible.
Please include your order number, a short description of the issue, and clear photos showing the item and the problem.
Once we have reviewed your request, we will work with you to provide an appropriate solution.
Items damaged through improper use, wear, or customer handling are not considered defective.
Return Process
To start a return, email info@maple-grove.com within 15 days of receiving your order.
Please include:
- Your order number
- The name of the item(s) you wish to return
- The reason for the return
- Photos of the item if it arrived damaged, defective, or incorrect
After your request has been reviewed and approved, we will send you the return instructions.
Once you have shipped your return, we may ask you to provide the tracking information so that we can identify and process your package.
Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5 business days.
Please note that your bank, credit card provider, or payment provider may require additional processing time before the refund appears in your account.
Exchanges
If you would like a different size, color, or item, please contact us at info@maple-grove.com. We will let you know what options are available for your order.
Contact Us
If you have any questions about a return, refund, damaged item, or your order, please contact us exclusively by email:
Maple Grove
info@maple-grove.com
We aim to respond to customer inquiries as quickly as possible.