Shipping & Delivery

At Maple Grove, we currently ship exclusively within Canada.

The total delivery time consists of both processing time and shipping time.

Processing Time

Orders are typically processed within 2–5 business days before shipment.

During busy periods or when certain items have limited availability, processing may take up to 7–10 business days.

Please note that weekends and public holidays are not included in processing times.

Pre-Order Items

If an item is available for pre-order, the estimated shipping date will be displayed on the relevant product page.

If your order contains both in-stock and pre-order items, your items may be shipped separately depending on availability.

Shipping Time

Once your order has been processed and shipped, standard delivery within Canada typically takes approximately 8–15 business days.

Delivery times may vary depending on your location. Orders being delivered to remote or rural areas of Canada may require additional time.

Please note that delivery estimates are approximate and delays caused by carriers, weather conditions, holidays, or other circumstances outside our control may occasionally occur.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, when tracking is available.

Please allow some time for your tracking information to become active after receiving your shipping confirmation.

Multiple Packages

Whenever possible, we will ship all items from your order together.

In some cases, an order may be divided into multiple packages due to product availability or shipping arrangements. If this happens, you may receive separate tracking information for each package.

You will not be charged additional shipping fees if we decide to split your order into multiple shipments.

Incorrect Shipping Information

Please make sure that your shipping information is complete and correct before placing your order.

If you notice an error in your shipping information, contact us as soon as possible at info@maple-grove.com.

Once an order has been processed or shipped, we may not be able to change the delivery information.

Delivery Issues

If your package is significantly delayed, appears to be lost, or you experience another delivery issue, please contact us at info@maple-grove.com.

Include your order number and any relevant tracking information so we can review the situation and assist you.

Contact Us

For any questions regarding shipping, delivery, or tracking, please contact us exclusively by email:

Maple Grove
info@maple-grove.com