Terms and Conditions
Welcome to Maple Grove. These Terms and Conditions apply to your use of our website and to purchases made through our online store.
By accessing our website or placing an order with Maple Grove, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
You should also review our Privacy Policy, Returns & Refunds Policy, and Shipping & Delivery Policy for additional information about shopping with us.
1. About Maple Grove
Maple Grove is an online women’s clothing store serving customers in Canada.
If you have any questions regarding these Terms and Conditions or an order you have placed, you can contact us by email at:
2. Use of Our Website
By using our website, you agree to use it only for lawful purposes.
You may not misuse our website, attempt to interfere with its operation, gain unauthorized access to any part of the website, or use its content in a way that violates applicable laws or the rights of Maple Grove or others.
We reserve the right to restrict or terminate access to our website where reasonably necessary.
3. Products
We make reasonable efforts to display our products as accurately as possible, including product descriptions, photographs, colors, sizing, and other information.
However, colors and appearance may vary slightly depending on your screen, device, lighting, or other factors.
Product availability may change without notice. We may discontinue or update products at any time.
4. Prices
All prices displayed on our website are shown in the currency indicated at checkout.
Prices, promotions, discounts, and product availability may change from time to time.
The final price of your order, including applicable taxes and shipping charges, will be displayed during checkout before you complete your purchase.
If we discover an obvious pricing or product-information error after an order has been placed, we may contact you to resolve the issue or cancel and refund the affected order where appropriate.
5. Orders
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Receiving an order confirmation does not necessarily mean that your order has been shipped.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect pricing, unavailable products, or incorrect order information.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
6. Payment
Payment must be completed using one of the payment methods available during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply.
7. Promotions and Discounts
From time to time, Maple Grove may offer sales, promotional codes, special discounts, or other offers.
Promotions may be subject to specific conditions, including start and end dates, minimum purchase amounts, product exclusions, or availability restrictions.
Unless otherwise stated, promotional offers cannot necessarily be combined with other discounts.
We reserve the right to modify or end promotions, subject to applicable law.
8. Shipping and Delivery
Maple Grove currently ships within Canada.
Estimated processing and delivery times are provided in our Shipping & Delivery Policy.
Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, or other disruptions.
Customers are responsible for providing complete and accurate shipping information when placing an order.
For more information, please review our Shipping & Delivery Policy.
9. Returns and Refunds
Eligible purchases may be returned in accordance with our Returns & Refunds Policy.
Customers must contact us before returning an item and follow the return instructions provided.
Eligibility requirements, return periods, return shipping costs, damaged or incorrect items, and refund processing are explained in our Returns & Refunds Policy.
10. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@maple-grove.com.
Please include your order number and relevant information or photographs so that we can review the issue.
We will work with you to provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.
11. Intellectual Property
Unless otherwise stated, the content available through the Maple Grove website, including our branding, text, graphics, photographs, designs, and other original materials, belongs to Maple Grove or is used with appropriate permission.
This content may not be copied, reproduced, distributed, sold, or commercially exploited without appropriate authorization, except where permitted by law.
12. Third-Party Links and Services
Our website may contain links to websites, payment services, or other services operated by third parties.
These third parties operate independently from Maple Grove and may have their own terms, conditions, and privacy policies.
Maple Grove is not responsible for third-party websites or services to the extent permitted by applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, Maple Grove will not be responsible for indirect or consequential losses resulting from the use of our website or products.
Nothing in these Terms and Conditions is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
14. Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control, such as severe weather, transportation disruptions, natural disasters, strikes, carrier interruptions, government actions, or other unforeseen circumstances.
If such an event affects an order, we will make reasonable efforts to communicate relevant information and resolve the situation appropriately.
15. Privacy
Your privacy is important to us.
Information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in that policy.
16. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or legal requirements.
The version published on our website will be the version applicable at that time, subject to applicable law.
17. Applicable Law
These Terms and Conditions and purchases made through Maple Grove are subject to applicable laws and consumer protection requirements.
Nothing in these Terms and Conditions is intended to limit any mandatory rights available to customers under applicable law.
18. Contact Us
If you have questions about these Terms and Conditions, an order, or shopping with Maple Grove, please contact us exclusively by email:
Maple Grove
info@maple-grove.com